This module examines how to deliver excellent customer service in an event environment. Learners will explore how first impressions, professionalism, and empathy influence guest satisfaction. Through practical exercises and scenario-based learning, they will develop skills in communication, service recovery, and inclusive care. By the end of the module, learners will understand how to manage guest needs confidently, respond to feedback constructively, and contribute to memorable event experiences.

This module equips learners with the practical problem-solving skills needed to manage live events successfully. Learners will explore structured and creative approaches to identifying, analysing, and resolving operational issues under time pressure. Through simulations, case studies, and group activities, they will develop decision-making, teamwork, and resource management abilities to minimise disruption and maintain event quality when challenges arise.

This module focuses on the teamwork skills required to operate effectively in event environments. Learners explore team roles, structures, and interdependencies, and practise techniques for communication, collaboration, and coordination. Through interactive exercises and simulations, they learn how to manage tasks, resolve conflict, and maintain motivation within diverse and fast-paced event teams.

This module is delivered near the start of the course and equips learners with the practical study, organisation, and self-management skills needed to succeed in their learning and professional development.

Delivered as an online weekend school, it focuses on time management, note-taking, assessment preparation, reflection, and motivation.

By the end of the module, learners will have developed effective learning strategies and produced a personalised study success plan to guide their progress throughout this course and further lifelong studies.